# AI use cases for Insurance

Source: https://altivusops.ai/use-cases/insurance/
Last modified: 2026-09-14

> Carriers, MGAs and agencies live on submissions, claims and renewals, and each of those is a file assembled from broker emails, ACORD forms, loss runs, estimates and reports. Underwriters and adjusters spend much of the day reading before they can decide. AI belongs in the reading: extracting the submission, setting up the claim, summarizing the file, drafting the renewal package or the certificate. Coverage, quote and settlement decisions stay with the licensed person, and the file records what the agent prepared.

## 6 AI workflows for Insurance

### First notice of loss intake

Captures first notice of loss details from calls, forms and email, sets up the claim file, and routes it to the right adjuster queue. The adjuster confirms coverage and next steps.

Insurance · Customer Service · Standard · Platform-native

Systems: Guidewire ClaimCenter, Duck Creek

Discuss: https://altivusops.ai/strategy-call/?workflow=first-notice-of-loss-intake

### Claim file summary for adjusters

Summarizes police reports, estimates, photos and medical records into a claim brief. The adjuster reads the brief, then makes the decision.

Insurance · Operations · Standard · HeyQuinn recommended

Systems: Guidewire ClaimCenter

Discuss: https://altivusops.ai/strategy-call/?workflow=claim-file-summary-for-adjusters

### Broker submission intake and triage

Extracts submission data from broker emails and ACORD forms, checks appetite and completeness, and routes to an underwriter. The underwriter decides whether to quote.

Insurance · Operations · Standard · Platform-native

Systems: Applied Epic, ImageRight

Discuss: https://altivusops.ai/strategy-call/?workflow=broker-submission-intake-and-triage

### Policy renewal package preparation

Assembles renewal packages 90 days ahead with loss runs, exposure changes and expiring terms. The account manager reviews before anything goes to the client.

Insurance · Operations · Starter · Platform-native

Systems: Applied Epic, AMS360

Discuss: https://altivusops.ai/strategy-call/?workflow=policy-renewal-package-preparation

### Certificate of insurance requests

Drafts certificates of insurance for standard requests from policy data. The account manager approves any non-standard holder or wording.

Insurance · Customer Service · Starter · Platform-native

Systems: AMS360

Discuss: https://altivusops.ai/strategy-call/?workflow=certificate-of-insurance-requests

### Subrogation opportunity review

Reviews closed claims for subrogation potential and drafts demand packages with supporting evidence. The subrogation specialist decides whether to pursue.

Insurance · Finance · Advanced · HeyQuinn recommended

Systems: Guidewire ClaimCenter

Discuss: https://altivusops.ai/strategy-call/?workflow=subrogation-opportunity-review

## How to read the badges

Two badges on every card. Complexity describes the build. Deployment describes where it runs.

- **Starter** — A contained workflow: one agent, one or two systems, and exceptions simple enough to route to a single person. Often the first workflow an organization automates.
- **Standard** — Several systems or steps, defined exception routing, and human approval points designed into the workflow. Most of the library sits here.
- **Advanced** — Several agents coordinating, regulated or sensitive data, persistent state across sessions, or decisions where an error is expensive. Governance design is most of the work.
- **Platform-native** — Runs directly on Anthropic's platform: Claude models, tool use and MCP (Model Context Protocol) connectivity, with Altivus providing monitoring, governance and ongoing management.
- **HeyQuinn recommended** — Runs on HeyQuinn, the AI runtime by Altivus, because the workflow needs persistent agents, several agents coordinating, granular permissions, approvals, audit and Mission Control visibility, on-premises or customer-cloud hosting, or models from vendors other than Anthropic.

## Don't see your workflow?

That doesn't mean AI doesn't belong there.

[Schedule a Strategy Call](https://altivusops.ai/strategy-call/)

---
Schedule a free Strategy Call: https://altivusops.ai/strategy-call/